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Get better tech support. Today.
Having a tech onsite is a good thing. Having an onsite tech trained in the systems you use every day is even better.
But faced with trimming costs, how do you afford the kind of expertise your complex systems require?
Easy. Let our experts become your experts. With traiining in all the major core systems, as well as the most popular third-party applications, our professionals have the knowledge you need.
And with our Safe Access VPN technology, our expert staff can reach your systems in minutes instead of hours. Many times, we can have a problem resolved before other companies can roll a truck in your direction.
– it makes money
More than ever, you need to cut costs.
BMI can show you how – today!
With Smart Support, an expert is only a phone call away. Get unlimited telephone and remote support for a small monthly fee, based on your system needs. Whether you place a call or email our Smart Support Desk, a courteous staffer will be with you in moments to resolve the issue.
No long-term contracts. BMI clients have been so pleased with the accelerated response times and overall savings, we require no long-term contract.
Smart Support II gives your tech support team their own experts to call . For customers who handle their own tech support issues, our seasoned professionals can provide invaluable backup and experienced advice for your team.
Audit prep and responses are our specialty. With nearly 2 decades of experience, BMI can help get your systems ready for regulatory review, and resolve any findings.
Smart Support includes:
- Routine telephone support for all workstations & branches
- Remote access to systems for diagnosis, repair and user assistance
- Priority after-hours assistance for emergency or other system-critical occurrences
- Discounted rates for on-site visits
- Discounted rates for special projects, including audit responses
- Discounts on cabling
24x7 Support means peace of mind.