The importance and complexity of your systems requires an unwavering commitment to service excellence. As a BankSys Management client you will rest easy knowing you have well trained, professional, courteous engineers working hard for you.

"From start to finish
the job, done right."

--Keith Walters, Vice President

Remember when you used to look forward to your vacations? As hard as you work, the last thing you need is a phone call about systems problems when you're trying to relax on the beach. BMI service and support options can put the fun back in vacations.

BMI understands that you need good people ready to take care of issues when your hands are full or when you are unavailable. And, sometimes, you can use a hand dealing with irregular projects (like a new branch) from people who do it all of the time. Today, you can capitalize on BMI's commitment to provide superior customer service on an ongoing basis.

You can relax knowing that every engineer you or your employees work with here will be thoughtful, professional, pleasant and committed to finding the right solutions. It matters not whether we are speaking with a client who is technically advanced or someone who hates computers. BMI support technicians are always courteous.

Branch-In-A-Box BMI resources span a broad spectrum of services. As well as Branch-In-A-Box solutions or strategic support on technology plans or Wide Area Network design, you can count on daily service programs that help keep bank operations rolling strong.

Immediate Assistance When You Need It

Innovative Programs like BankNet Monitoring and SmartSupport take technical support to a whole new level. With BankNet, your BMI support team is able to discover potential hot spots in your networks before they become critical issues. SmartSupport provides unlimited, instant remote support from senior technicians who have secure, regulatory compliant access that allows them to take over any network device while you watch, and if you wish, learn.

These programs--and the leading edge (versus bleeding edge) technology that drives them--are designed to reduce the need for on-site visits, which saves you money. If on-site support is necessary, BMI will deploy a nearby engineer to get things under control fast.

Count on BMI support for all of your systems and technology objectives. You can rest easy knowing you have a full team of trained engineers on your side. Every BMI employee is committed to your success and will do what it takes to ensure maximum uptime and the highest productivity from your technology. So start packing.

Keith Walters, Vice President
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